Legal Notice & Privacy Policy
LEGAL NOTICE
Liability for Content
The content of this website has been prepared with great care. However, we do not guarantee the accuracy, completeness or timeliness of the information provided. As a service provider, we are responsible for our own content on these pages in accordance with general legal provisions./p>
External Links
This website contains links to external third-party websites. We have no influence over the content of those websites. The respective provider or operator of the linked pages is always responsible for their content. No unlawful content was identifiable at the time the links were created. If we become aware of any legal infringements, we will remove the relevant links without delay./p>
Copyright
The content published on this website, in particular texts, images, graphics, logos, files and layouts, is protected by copyright. Any use beyond the limits permitted by law requires the prior written consent of the respective rights holder. Downloads and copies of this website are permitted only for private, non-commercial use.
No Unsolicited Advertising
The use of contact details published in the legal notice or comparable information for the purpose of sending unsolicited advertising is expressly prohibited. We reserve the right to take legal action in the event of unsolicited advertising being sent.
PRIVACY POLICY
The controller within the meaning of the General Data Protection Regulation is:
TS CONCEPT S.à r.l.
4, op Huefdréisch
L-6871 Wecker
Luxembourg
Tel.: (+352) 270 774-1
Email: info[AT]ts-concept.lu
Website: www.ts-concept.lu
For questions regarding data protection or to exercise your rights, you may contact us at any time.
- General Information on Data Processing
We process personal data only to the extent necessary to provide this website, process enquiries, communicate with prospects and customers, or comply with legal obligations.
Personal data means any information relating to an identified or identifiable natural person, such as name, email address, telephone number, IP address or the content of an enquiry.
Processing is carried out in particular on the following legal bases:
- Art. 6(1)(a) GDPR, where you have given your consent;
- Art. 6(1)(b) GDPR, where processing is necessary for pre-contractual measures or the performance of a contract;
- Art. 6(1)(c) GDPR, where there is a legal obligation;
- Art. 6(1)(f) GDPR, where we have a legitimate interest in the secure, stable and economically efficient provision of our website and communication.
- Hosting and Server Log Files
Our website is operated and hosted by an external technical service provider.
As part of the hosting, the web server automatically processes technical data. This may include in particular:
- IP address
- Date and time of access
- Page or file accessed
- Amount of data transferred
- Notification of successful access
- Browser type and version
- Operating system
- Referrer URL
- Hostname of the accessing computer
This data is processed in order to technically provide the website, ensure system stability and security, and detect misuse or attacks.
The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in the secure and reliable provision of our website.
The processing is carried out on the basis of a data processing agreement pursuant to Art. 28 GDPR.
Server log files are stored only for as long as necessary for the purposes stated. Longer storage takes place only if required to investigate security incidents or to assert legal claims.
- Content Management System Contao
Our website is operated using the Contao content management system. Contao is used for the technical management and display of website content.
Where forms are used on the website or content is managed in the backend, personal data may be processed within the website or hosting environment. Processing outside the systems used by us takes place only if expressly described in this Privacy Policy.
- Contact by Email or Contact Form
If you contact us by email or via a contact form, we process the data you provide. This may include in particular:
- Name,
- Email address,
- Telephone number,
- Content of the message,
- Time of the enquiry,
- Technical information relating to transmission.
The data is used exclusively to process your enquiry, communicate with you and, where applicable, carry out pre-contractual or contractual measures.
The legal basis is Art. 6(1)(b) GDPR where your enquiry is related to a contract or pre-contractual measures. In all other cases, processing is based on Art. 6(1)(f) GDPR. Our legitimate interest lies in processing and responding to your enquiry.
The transmitted data will be deleted once the enquiry has been finally processed, unless legal retention obligations or legitimate interests require further storage. Business correspondence may be stored for a longer period due to statutory retention and documentation obligations.
- Email Dispatch via Brevo
For the technical sending of emails, in particular in connection with contact forms, we use the Brevo service.
Provider:
Sendinblue SAS / Brevo
FranceWhen emails are sent via Brevo, the data entered in the form as well as technical dispatch information may be processed. Brevo processes this data on our behalf and not for its own purposes.
The processing is carried out to ensure the reliable technical delivery of emails and to process your enquiry. The legal basis is Art. 6(1)(f) GDPR. Our legitimate interest lies in secure and reliable electronic communication. Where the communication serves the initiation or performance of a contract, Art. 6(1)(b) GDPR also applies.
A data processing agreement has been concluded with Brevo where required.
- Cookies and Consent Management
Our website may use cookies and similar technologies. Cookies are small text files stored on your device.
We distinguish between:
- Technically necessary cookies required for the operation of the website;
- Statistical cookies, for example to analyse website usage;
- Cookies and connections to external media or third-party providers, such as Google Maps, YouTube or Matterport.
Technically necessary cookies are processed on the basis of Art. 6(1)(f) GDPR, as they are required to provide the website.
All non-essential cookies and third-party services are loaded only if you have given your prior consent. The legal basis is Art. 6(1)(a) GDPR.
You may withdraw or change your consent at any time with effect for the future.
- Google Analytics
This website may use Google Analytics, a web analytics service provided by Google.
The provider for users in the European Economic Area is generally:
- Google Ireland Limited
- Gordon House
- Barrow Street
- Dublin 4
- Ireland
Google Analytics enables us to analyse the use of our website. Information such as pages visited, time spent on the site, devices used, browser, approximate location data and technical usage data may be processed.
Google Analytics is used only if you have previously given your consent via our cookie or consent banner. Without your consent, Google Analytics is not loaded.
The legal basis is Art. 6(1)(a) GDPR.
Processing may also involve the transfer of data to Google companies or service providers outside the European Union or the European Economic Area. Where this occurs, it is carried out on the basis of the applicable data protection safeguards.
You may withdraw your consent at any time with effect for the future.
- Google Maps
Google Maps may be embedded on individual pages to display locations, maps or route information.
Provider:
- Google Ireland Limited
- Gordon House
- Barrow Street
- Dublin 4
- Ireland
When Google Maps is loaded, personal data may be transmitted to Google, in particular your IP address and technical information about your browser and device. Google may also use cookies or similar technologies.
Google Maps is loaded only if you have given your prior consent or actively enable the map.
The legal basis is Art. 6(1)(a) GDPR.
If you do not enable Google Maps, no connection to Google Maps is established. In principle, the website can still be used without Google Maps.
- Virtual Showroom / Matterport
A virtual showroom via Matterport may be embedded on our website.
Provider is:
Matterport, Inc.
USAWhen the virtual showroom is loaded, personal data may be transmitted to Matterport, in particular your IP address, technical device information and usage data relating to the virtual tour.
Matterport is loaded only if you have given your prior consent or actively enable the virtual showroom.
The legal basis is Art. 6(1)(a) GDPR.
A transfer of data to countries outside the European Union or the European Economic Area cannot be excluded. Where such a transfer takes place, it is carried out on the basis of the applicable data protection safeguards.
- YouTube
Our website may contain links to YouTube or embed YouTube videos.
Where only a link to YouTube is provided, no data is transmitted to YouTube by us. Only when you click the link do you leave our website; the privacy policy of the respective provider then applies.
If YouTube videos are embedded directly on our website, they are loaded only after your prior consent. When a YouTube video is loaded, personal data may be transmitted to Google/YouTube, in particular your IP address and technical information about your browser and device.
The legal basis for embedded YouTube content is Art. 6(1)(a) GDPR.
- Social Media Links
Our website contains links to our profiles or presences on social networks and external platforms, in particular:
- Facebook,
- Instagram,
- Pinterest,
- YouTube,
- LinkedIn,
- Houzz.
These links are merely references to external services. When you simply visit our website, no personal data is transmitted to the respective providers via these links.
Only when you click on such a link do you leave our website. The respective provider is responsible for the processing of personal data on the relevant platform.
Please note that when using these platforms, data may also be processed outside the European Union or the European Economic Area. We have no influence over the nature, scope and purposes of processing by the respective providers.
- Recipients and Disclosure of Personal Data
Personal data is disclosed to third parties only to the extent necessary to provide the website, process your enquiry, perform a contract, comply with legal obligations or on the basis of your consent.
As part of our business activities, we work with selected external partners to fulfil our contractual services, in particular suppliers, subcontractors and installation companies. Where necessary for the planning, delivery and implementation of projects, we transmit personal data to these partners, in particular name, address, contact details and project-related information. This disclosure takes place exclusively for the purpose of proper contract performance on the basis of Art. 6(1)(b) GDPR.
In addition, disclosure may take place where:
- we are legally obliged to do so, Art. 6(1)(c) GDPR; or
- disclosure is necessary to safeguard our legitimate interests, Art. 6(1)(f) GDPR, in particular for the organisation and execution of our business processes.
Where external service providers act on our behalf, for example in the areas of hosting, email dispatch or IT support, processing is carried out on the basis of a data processing agreement pursuant to Art. 28 GDPR. These service providers process personal data exclusively in accordance with our instructions.
Joint controllership with partners exists only if this is expressly agreed in an individual case; in such cases, processing is carried out on the basis of an agreement pursuant to Art. 26 GDPR.
We limit the disclosure of personal data to what is necessary and work exclusively with carefully selected partners.
- Storage Period
We store personal data only for as long as necessary for the respective purposes.
Contact enquiries are generally deleted once they have been finally processed and no further communication is required. If an enquiry results in a business relationship, an offer, an order or other legally relevant communication, the data may be stored for a longer period in accordance with statutory retention and documentation obligations.
Server log files are stored only for the period necessary to ensure technical operation and security. Longer storage takes place only in individual cases, for example to investigate misuse, security incidents or to assert legal claims.
Data processed on the basis of consent will be deleted or no longer processed if you withdraw your consent, unless another legal basis exists for further processing.
- Your Rights
Subject to the legal requirements, you have the following rights:
- Right of access to the personal data stored by us;
- Right to rectification of inaccurate data;
- Right to erasure;
- Right to restriction of processing;
- Right to data portability;
- Right to object to certain processing;
- Right to withdraw consent given with effect for the future.
To exercise your rights, you may contact us at any time:
info[AT]ts-concept.lu
You also have the right to lodge a complaint with a data protection supervisory authority. In Luxembourg, this is in particular:
Commission Nationale pour la Protection des Données (CNPD)
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg - Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
For security reasons, this website uses SSL/TLS encryption. You can recognise an encrypted connection, among other things, by the fact that the website address begins with “https://”.
- Current Version of this Privacy Policy
We reserve the right to amend this Privacy Policy if legal requirements, technical functions or services used change.